Performance Monitoring: Periodic review of network performance as compared to an established set of baseline standards, which were established previously. This important step insures that you are getting the network performance you want and whether or not an upgrade or expansion may be required.
Telephone Support: Minimum yearly agreement to provide priority service in the event of a problem. Telephone support provides up to 4-hour response with unlimited telephone support but no coverage for hardware, and no on-site personnel.
Depot Support: When distance or remote locations are an issue. Same as above described Telephone support with the addition of hardware support. If a covered item is determined to be bad, a repaired/replacement unit will be shipped for overnight delivery (prior to 4 pm EST).
On-Site Support: Perfect for maximum uptime. Same as above described Telephone support with the addition of on-site technical support and hardware replacement as needed. Telephone support will give way to a technician with equipment to be dispatched to solve your problem.
Premium Support: For the hands off user. Same as on-site support described above with the additional provision to assist you through problems outside the scope of our network. Things like cabling, PC’s, and electrical problems, etc. can at least be identified and if not fixed they can usually be isolated and removed to allow restoration of part or all of the network.
|
