A letter to Eastern DataComm – July 2007:
“ShoreTel is pleased to recognize your outstanding achievement in customer satisfaction for the reporting period from May 1, 2006 through April 30, 2007. Your average score of 96.9% reflects a world class level of professionalism and customer care in network assessment, system design, project management, end-user training and post sales follow-up as reflected in the ShoreTel customer satisfaction surveys conducted by an objective third party during that period.
By measuring customer satisfaction with the same passion we use to measure product quality ShoreTel hopes to sustain the highest level of customer satisfaction in the industry. It is partners like you that insure that our customers are not only satisfied, but delighted with ShoreTel products and services.”
John W Combs, CEO ShoreTel |
